Terms of Service

Type Site ("Type Site," "we," "us") is operated by Iconic Web HQ, located at 7901 4th St N, Ste 300, St Petersburg, FL 33702-4399, US. These Terms apply to typesite.io, our client dashboards and portals, our engine and tools, the websites we build and host, our text, email, phone and chat channels, and every service listed in Section 2.

You accept these Terms when you do any of the following: create an account, request a free preview, submit a form, pay for anything, approve a campaign, or keep using a service after we post an update. If you are signing up for a business, you confirm you have the authority to bind that business, and you and the business are both responsible for what is owed under this agreement.

Our Privacy Policy and Refund Policy are part of these Terms. If a checkout page, payment link, proposal or statement of work states a price, term or condition that differs from these Terms, that document controls for that purchase.

We sell the following. Each has its own rules later in this document.

• AI Websites. A custom website built for you, hosted, maintained and edited by us. Sold as the Standard plan and the Full Service plan, monthly or annual. Includes business email and analytics.
• Rebuilds of an existing site. We rebuild a site you already have, free to preview, and you choose a plan only if you decide to go live.
• AI Facebook and Instagram ads management. We research, build, launch and optimize campaigns on your own Meta ad account for a flat monthly fee. Ad spend is separate and paid by you to Meta.
• AI Local Marketing and local SEO packages. Ongoing content, service and location pages, technical and AI search optimization, Google Business Profile management and social posting, sold monthly.
• Call Tracking. Tracking phone numbers with recording, transcription and AI call summaries.
• Online Store add-on. E-commerce added to a website we host.
• White Label program. Agencies resell our services under their own brand at wholesale pricing.
• Consultations and custom development. Paid design consultations and quoted custom work under a separate proposal or statement of work.

Plans that we no longer sell (for example Lite and Pro) stay in force for the customers who have them, at their existing price, under these Terms.

Website previews are free and need no card. During the preview period you get a limited number of revisions, the site sits on a Type Site address, it carries our branding, and it is not submitted to search engines. A preview that has not been published within 30 days may be removed. Ownership of a preview stays with us until you publish and pay.

Free ad previews, free reports and free audits are samples of our work. They are not a promise of results and they create no obligation on either side.

Promotional credits (for example a first-month discount) are one per business, have no cash value, cannot be combined unless we say so, and are forfeited if the subscription is cancelled or charged back before the promotional term ends. If a promotion required a minimum term and you cancel early, the discounted amount becomes due.

Every service is a subscription unless the checkout page says otherwise. Subscriptions renew automatically at the end of each billing period (monthly or annual) and are charged to the payment method on file until you cancel. By subscribing you authorize us to charge that method for the recurring fee, any add-ons you approve, and any pass-through costs described below.

Your plan price is locked for as long as your subscription stays continuously active. If a subscription lapses and is later restarted, it restarts at the then-current price unless we agree otherwise in writing. We may change prices for new customers at any time, and for existing customers with at least 30 days' notice by email or text.

Some costs pass straight through to third parties and are billed or owed separately: domain registration and renewal, ad spend paid to Meta or Google, phone number and carrier charges, and any software or tool fees you ask us to buy on your behalf. Prices do not include sales tax; where tax applies we add it.

If a payment fails we retry it and notify you. You have a four-day grace period to update your payment method. After that we may suspend the service: websites go offline, campaigns pause, and tracking numbers stop forwarding. Suspension does not cancel the subscription or stop the fees from accruing. We may also move a lapsed website to a low-cost paused plan that keeps your site and content preserved but offline until you resume.

You are responsible for keeping your billing details current and for every charge made under your account, including charges made by people you gave access to.

You can cancel any subscription at any time by texting (727) 301-5630, emailing support@typesite.io, or using your dashboard. We do not require a phone call and we do not require a reason.

A cancellation is complete when we send you a written confirmation. We send those the same day, usually within the hour. If you asked to cancel and did not receive a confirmation within one business day, we did not receive your request, so please send it again. A cancellation request received after a renewal has been charged applies to the next period; the renewal that already went through is not refunded.

Cancellation takes effect at the end of the period you already paid for. We do not prorate partial months or partial years. Until that date the service keeps running. When it ends:

• Your website goes offline and stops being served. We keep a copy of it for 30 days so you can restart without losing anything. After 30 days it may be permanently deleted.
• Ad campaigns we manage are paused on the cancellation date. Your Meta ad account, pixel and audiences stay yours. Anything you leave running after that date is your spend and your responsibility.
• Call tracking numbers stop forwarding on the cancellation date and are released 30 days later. Recordings and transcripts remain available in your dashboard for those 30 days.
• Business email mailboxes on a cancelled website plan are closed on the end date.
• Domains are handled under Section 8.

Refunds are governed by our Refund Policy, which is part of these Terms. In general: renewals are not refunded, third-party costs are never refunded, and a service that has been delivered (a site published, a campaign launched, content posted, numbers provisioned, a consultation held) is not refunded. Where a refund is available, the Refund Policy says how to ask and how long it takes.

Please talk to us before you dispute a charge with your bank or card issuer. We answer within one business day and we refund quickly when a refund is owed.

You agree not to initiate a chargeback, payment dispute or ACH reversal for any charge made under this agreement without first contacting us at support@typesite.io and giving us five business days to resolve it. Filing a dispute for a charge you authorized, for a service you received, or for a renewal you did not cancel in time is a breach of these Terms.

If a chargeback or dispute is filed:

• We will contest it and submit our records, which include your signup and approval history, message logs, delivery records, login activity, and these Terms.
• We may immediately suspend every service on your account, including any website, campaign, mailbox, tracking number and dashboard access, until the dispute is closed.
• If the dispute is decided in our favor or you withdraw it, you owe the disputed amount plus the fee our processor charges us for the dispute (currently $15 to $25 per dispute) before any service is restored.
• If the dispute is decided against us on a charge you had in fact authorized, the amount remains owed. You agree to pay it, the dispute fee, and our reasonable costs of collection, including collection agency fees and attorneys' fees. We may refer unpaid balances to a collection agency and report them where the law allows.
• We may permanently close the account, decline future business, and release any domain, phone number or preview held for it once the 30-day retention period passes.

None of this limits your rights under card network rules for charges that were genuinely unauthorized or fraudulent. If a card was used without the cardholder's permission, tell us and we will refund it ourselves.

What you get. A custom site designed and written for your business from the information you give us, hosted on our infrastructure, with SSL, backups, security updates, contact forms that deliver leads to you, analytics, and business email at your domain. Unlimited edits are included on published sites. Edit requests are made by text, email or your dashboard and are usually live within 15 minutes, though complex requests take longer. Every build is saved and you can roll back to an earlier version.

Scope. Our websites are business websites. They are not custom web applications, member portals, databases, marketplaces, directories, booking engines or social networks. Requests outside that scope are quoted as custom development (Section 14) and can be declined. Redesigns from scratch and changes of business type are not edits.

Review before publish. You approve the site before it goes live. After publishing, you are responsible for checking that content, prices, license numbers, hours and claims on your site are accurate and legal, and for telling us when they change.

Hosting. Sites run only on our platform. We aim for 99.9% uptime and will do maintenance with as little disruption as we can. We may move hosting providers, update the underlying technology, and apply security fixes without notice. We do not provide source code, FTP or server access, and the site cannot be exported to another host. You can request a copy of your content (text, images and files you gave us or that we created for you) at any time while your subscription is active and for 30 days after it ends.

Domains. You own your domain. If you bring a domain you already have, you keep full control of it and you are responsible for keeping it registered; we only need the DNS records that point it at your site. If we register a domain for you, we register it through our registrar account on your behalf and manage DNS, SSL and renewals so you never have to. That domain is yours: once it is more than 60 days old (a registry rule, not ours) and your account is paid up, you can ask us to transfer it to a registrar of your choice and we will hand over the authorization code within five business days. Domain registration and renewal fees are billed yearly, are separate from your plan unless your checkout said the domain was included, and are never refundable because the registry does not refund us. If a domain renewal payment fails and is not fixed before the registry deadline, the domain expires and may be lost. We do not transfer, release or hand over a domain while a balance is unpaid or a chargeback is open.

Business email. Mailboxes are for the ordinary email of your business. Bulk mail, cold outreach, and anything that gets our mail servers blacklisted is not allowed and can be shut off without notice. Keep your own copy of anything important; mailboxes close when the plan ends.

Your account, your spend. We run campaigns inside your own Meta Business Manager and ad account. You grant us partner access to do that. Ad spend is billed by Meta directly to the payment method on your ad account. We never hold, collect, mark up or take a percentage of your ad spend, and we cannot refund it. Billing questions about ad spend go to Meta.

The fee. Our flat monthly fee covers strategy, competitor research, ad creative, landing pages, tracking, launch and ongoing optimization for accounts spending up to $2,000 per month on ads. Higher spend is quoted separately. The fee is charged from signup, whether or not your ads are live, because the research and build happen first. Delays caused by missing access, unverified accounts, missing business pages, unpaid Meta bills or Meta review queues do not pause the fee.

Approval and budget. Nothing spends a dollar without your approval of the campaign and the daily budget. After approval we may adjust creative, audiences, placements and bids within that budget to improve results. We will not raise your budget without asking. You can pause at any time by text.

No promise of results. We give honest estimates based on comparable accounts, but lead volume, cost per lead, sales and return on ad spend depend on your offer, your market, your follow-up speed and Meta's auction. We do not guarantee any of them. Results claimed in our marketing are from real accounts and are not a promise about yours.

Compliance and platform actions. You are responsible for the accuracy and legality of your offer, and for following Meta's advertising policies and any rules for your industry (for example housing, credit, employment, health, financial and insurance advertising). We will flag known issues, but if Meta rejects an ad, restricts or disables your account, or removes a page, that is between you and Meta. We will help you appeal where we can, and the fee continues while we do.

Leads. We deliver leads to you by text, email and your dashboard. What you do with them is up to you. Lead handling, follow-up, quoting, appointment setting and closing are yours unless we have sold you a separate service for them. We are not responsible for leads that are unresponsive, unqualified, outside your area, or that Meta's systems classify incorrectly.

Cancellation. Campaigns are paused on the cancellation date. We do not delete your campaigns, pixel, audiences or pages. If you ask us to leave campaigns running after cancellation, or you unpause them yourself, that spend is yours.

These services publish content about your business on your website, your Google Business Profile and your social accounts on an ongoing basis, and make technical and structural changes to improve visibility in search engines and AI search tools. To do that we need access to your website (if we do not host it), your Google Business Profile, your Search Console, and your social pages. Work cannot start, and the fee is not paused, while access is missing.

Content is written from the information you give us, from your existing site, and from public sources about your industry and area. You can review what we publish, ask for changes, and remove anything. You are responsible for telling us about claims you cannot make, licenses you must display, and rules for your profession. Content we publish for you may be removed once the service ends; content you paid for and that lives on a site we do not host stays where it is.

Search rankings, map placement, traffic and AI answer inclusion are decided by Google and other third parties and change constantly. We do not guarantee rankings or traffic. Where a specific written performance guarantee is attached to a package at checkout, that guarantee has its own conditions, which are stated with the offer. Those conditions always require that you gave us the access we asked for, did not make competing changes to the site or profile, kept the subscription active and paid for the full guarantee period, and told us about any problem inside that period. If they are met and the target is missed, the remedy described in the offer is your only remedy.

We provision tracking phone numbers that forward to your business line, record the calls, transcribe them and summarize them with AI. The numbers are leased through our carrier partners and are not owned by you. When the service ends the numbers are released 30 days later. If you want to keep a number, ask before the service ends; we will port it out where the carrier allows, and porting fees are yours.

Recording calls is regulated. Some states, including Florida, require the consent of every party on the call. You are responsible for deciding whether to record, for playing any required notice, and for complying with the laws that apply to you and to your callers. We can turn recording off on request. Transcripts and AI summaries are automated, will contain errors, and are not a substitute for listening to the call.

Numbers must be used for your legitimate business calls. Using them for spam, robocalling, or in a way that gets them flagged by carriers is grounds for immediate termination.

If you resell our services under your own brand, this section applies to you in addition to everything else. You may present our platform as your own, set your own retail prices, and bill your clients however you like. We invoice you at wholesale once a month for every active client service, and you owe that invoice whether or not your client has paid you. Volume discounts are calculated from your active client count at the time of invoicing.

If you use our Stripe Connect option, your clients pay you directly on your own Stripe account and our wholesale fee is collected automatically from each payment. You remain the merchant of record for those clients and are responsible for your own refunds, disputes and tax handling with them.

You are responsible for your clients: for the accuracy and legality of their content, for their compliance with these Terms, for their payment to you, and for support conversations about pricing. We support your clients under your brand and we do not discuss our pricing or our relationship with you with them. Wholesale pricing and program terms are confidential.

You may not use our name, our customer reviews, our case studies, or our client sites as your own, and you may not publish fake reviews or invented results for your agency. You may say your platform is built and supported by a US team.

If your wholesale invoice goes unpaid for more than 15 days we may suspend every client site and service under your account. If it stays unpaid for 30 days, or you close your agency, we may contact your clients directly to offer them continued service with us so their sites do not go dark, and you release us from any claim arising from that contact.

You promise that:

• The information you give us about your business is accurate and stays accurate.
• You own or have permission to use every logo, photo, video, text, review, license number, trademark and claim you give us, and everything we publish for you at your direction.
• Your business, your offer and your website comply with the laws that apply to you, including licensing, advertising, consumer protection, privacy, accessibility and any industry rules.
• You will not use any service for anything illegal, deceptive, infringing, hateful, adult, or that harms other people, and you will not use it to send spam or to scrape, attack or overload other systems.
• You will keep your login details private and tell us right away if you think your account has been accessed by someone else.
• You will treat our team with basic courtesy. We end relationships with people who threaten or abuse our staff.

We may remove content, decline a request, or take a site offline if we believe in good faith that it breaks these rules or exposes us to legal risk, and we will tell you when we do.

Paid consultations are one-time services. Reschedule at least 24 hours ahead and there is no charge; miss the appointment or cancel inside 24 hours and the fee is used up. Advice given on a consultation is our professional opinion and you decide what to do with it.

Custom development is sold under a written proposal or statement of work that sets the scope, price, milestones and payment schedule. Deposits are non-refundable once work begins. Changes to scope are quoted separately. Deliverables are released when the milestone they belong to is paid. Where the proposal is silent, these Terms apply.

Yours. You keep ownership of everything you give us and of your domain, your trademarks, your business information, your leads, your ad account, your pixel and your customer data. Content we write, design or generate for you (page copy, blog posts, ad text, images we create for your site) is yours to use for your business once it is paid for, on any platform, forever.

Ours. The Type Site platform, engine, dashboards, code, templates, design systems, prompts, AI workflows, processes and know-how are ours and stay ours. Your website is a licensed instance of that platform: you have a non-exclusive, non-transferable license to have it hosted and served by us while your subscription is active. That license does not include the underlying code and ends when the subscription ends.

Portfolio. We may show your published website, your business name and non-confidential results as an example of our work, in our marketing, on our site and in our sales conversations. Email support@typesite.io if you would rather we did not and we will stop.

Feedback. Suggestions you give us about our services can be used by us without any obligation to you.

We use artificial intelligence throughout our services: to draft designs and copy, to research competitors, to build and optimize ads, to write content, to summarize calls, and to answer messages. Our team reviews AI output before it is published for you, but AI makes mistakes. You are responsible for reviewing what we publish on your behalf and telling us what to fix.

When you text, email or call us, you may be talking with an AI assistant, a person, or both. Our assistants can take edit requests, answer questions and hand off to a person. Anything an assistant says about pricing, refunds, guarantees or contract terms is not binding unless it matches these Terms or a person on our team confirms it in writing. If you want a human, say so and you will get one.

Text messaging is our main support channel. By giving us a mobile number, you agree that we may text you (SMS, MMS, iMessage, RCS, WhatsApp) about your account, your services, your leads, billing, and offers, including with automated systems and AI assistants. Message and data rates may apply. Reply STOP at any time to stop marketing texts; account and billing notices continue while you are a customer. Reply HELP or text (727) 301-5630 for help.

We may call you about your account and, if you asked for a demo or a report, to deliver it. Some calls are placed or answered by AI voice assistants, and calls with our team may be recorded and transcribed for quality and record-keeping. We tell you when a call is recorded. You can decline recording and we will note it.

We send email about your account and services. Marketing email has an unsubscribe link. Notices under this agreement are valid when sent to the email or mobile number on your account.

Our services run on top of other companies' platforms: Meta, Google, Stripe, domain registries and registrars, hosting providers, telephone carriers, email providers, and AI model providers. Using our services means also complying with their terms. We are not responsible for their outages, policy changes, price changes, account actions or data practices, and a service that becomes impossible because of a third-party change may be modified or discontinued with a refund of any prepaid, undelivered period as your only remedy.

We will do the work with care and skill. Beyond that, every service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uptime or results. We do not guarantee leads, sales, rankings, traffic, revenue, ad approval, search engine indexing or any particular business outcome unless a written guarantee is attached to a specific offer, and then only on its stated conditions.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost leads, lost data, business interruption, or ad spend, however caused, even if we were told they were possible. Our total liability to you for everything arising out of this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Ad spend paid to Meta or Google is never part of that amount because we never received it.

Some jurisdictions do not allow certain limitations, so some of this may not apply to you. In that case our liability is limited to the smallest amount the law allows.

You will defend and hold us, our owners, staff and contractors harmless from any claim, demand, loss, fine or expense (including reasonable attorneys' fees) arising from your content, your business, your offer, your use of leads, your ad accounts, your recording of calls, your breach of these Terms, your violation of any law or third-party right, or, if you are an agency, from your clients.

We will defend you against third-party claims that the platform itself, as we provided it and unmodified by your content, infringes a US copyright or trademark, provided you tell us promptly and let us control the defense.

We may suspend or end any service, with notice where practical, if you miss payments, file a chargeback, breach these Terms, put us at legal risk, abuse our team, or if a third-party platform makes the service impossible. We may also stop offering a service with 30 days' notice, in which case any prepaid, undelivered period is refunded. Sections that by their nature should survive (payment obligations, chargebacks, intellectual property, disclaimers, liability limits, indemnification and dispute resolution) survive termination.

Talk first. If you have a problem, email support@typesite.io with the details. We will try to resolve it within 30 days. Neither of us may start arbitration or a lawsuit until that 30-day period has passed.

Then arbitration. Any dispute that we cannot resolve informally will be settled by binding, confidential arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Pinellas County, Florida, or by video if both sides agree. The arbitrator can award the same individual relief a court could, and judgment may be entered in any court with jurisdiction. The prevailing party recovers its reasonable attorneys' fees and costs.

Exceptions. Either side may bring an individual claim in small claims court, and either side may go to court to collect an unpaid balance, to stop misuse of intellectual property, or to enforce an arbitration award.

No class actions. Disputes are resolved one at a time. You and we each waive the right to bring or join a class, collective or representative action, and the right to a jury trial.

Time limit. Any claim must be started within one year after it arises or it is permanently barred.

This agreement is governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules. For anything that goes to court under Section 23, you consent to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida.

We update these Terms when we add services or when the law changes. The date at the top tells you the current version. For material changes we notify active customers by email or text at least 14 days before they take effect. Continuing to use or pay for a service after that date means you accept the new Terms. If you do not, cancel before they take effect.

• These Terms, plus the Privacy Policy, the Refund Policy and any checkout page, proposal or statement of work for your purchase, are the whole agreement between us and replace anything said or written earlier.
• You may not assign this agreement without our written consent. We may assign it to a successor of our business.
• Neither side is liable for delays caused by events outside its reasonable control, including outages at third-party platforms, carrier failures, natural disasters and government action. Payment obligations are not excused by this.
• If any part of these Terms is found unenforceable, the rest stays in force and the unenforceable part is replaced with the closest enforceable equivalent.
• If we let something slide once, that does not mean we have waived it going forward.
• Clicking, texting "yes," paying, or approving a campaign counts as your electronic signature and has the same effect as signing on paper.
• We are independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship, except that when we manage your ad account we act as your authorized agent for that purpose only.