Refund Policy

• Previews are free, so most people never pay anything before they see the work.
• If we charge you by mistake, charge you twice, or charge you after you have a cancellation confirmation from us dated before the charge, we refund it in full. No debate.
• Renewals are not refunded. Cancel before your renewal date and nothing renews.
• Money we paid to someone else for you (domains, ad spend, phone numbers, tools) is never refunded, because it does not come back to us either.
• A service that has been delivered is not refunded: a site that was published, a campaign that was launched, content that was posted, numbers that were provisioned, a consultation that was held.
• Approved refunds go back to the original payment method within 10 business days.

Your first payment happens when you click publish. Before that you have seen the whole site, requested changes, and approved it, so publishing is the point where the service is delivered.

Even so, on a brand-new website plan we give you a 7-day window after that first payment. If in those 7 days you decide it is not for you, ask to cancel and we refund the first payment in full and take the site offline. After 7 days the first payment is final. Domain fees inside that window are still not refundable (see below).

Every later monthly or annual payment is a renewal and is not refunded. We do not prorate the unused part of a month or a year. Your site stays live until the end of the period you paid for. Annual plans are discounted because they are paid up front; cancelling an annual plan early stops the next renewal and does not refund the remaining months.

Online Store add-ons follow the same rule as the plan they are attached to. Rebuilds of an existing site are free to preview and are only charged if you pick a plan and go live.

The monthly management fee pays for the research, creative, landing pages and setup that begin the day you sign up. It is refundable in one case: if 14 days have passed since signup and we have not presented you a campaign to approve, for reasons on our side, we refund the first month and cancel. Delays caused by missing Meta access, an unverified ad account, a missing business page, an unpaid Meta balance, or a Meta review queue are not on our side, and we will tell you in writing what is holding things up.

Once you approve a campaign the fee for that month is earned. Later months are renewals and are not refunded. First-month discounts have no cash value.

Ad spend is paid by you to Meta on your own ad account. We never receive it, so we can never refund it. If you have a question about a Meta charge, it goes to Meta Ads billing support, and we will help you find the right place.

We do not refund the management fee because a campaign produced fewer leads, more expensive leads, or worse customers than you hoped. We are honest about what to expect and we do not guarantee results.

These are month-to-month services. Work starts as soon as we have access to your site, your Google Business Profile and your other accounts, and the first month is earned once any content has been published or any optimization has been made. Renewals are not refunded. Cancel by text before your renewal date and the service ends at the end of the period you paid for.

If a package carries a written performance guarantee, the guarantee and its conditions are stated on the checkout page or payment link for that package. A guarantee claim must be made by email inside the guarantee period, and the remedy in the offer (typically continued service at no charge, or a refund of a stated amount) is the only remedy. It is void if you did not provide the access we asked for, made your own changes to the site or profile during the period, paused or missed a payment, or cancelled before the period ended.

The fee covers the phone numbers, carrier costs, recording, transcription and AI summaries. It is refundable only if we were unable to provision your numbers within 7 days of payment. Once numbers are live the month is earned, and renewals are not refunded.

Domain registrations and renewals are never refundable, in any circumstance, including inside the 7-day website window. Registries do not refund us, so we cannot refund you. The same is true of phone numbers, software seats, stock assets and any other cost we pay to a third party at your request. You still own the domain and can take it with you under the Terms of Service.

A paid consultation can be rescheduled free with 24 hours' notice. A missed appointment, or a cancellation with less than 24 hours' notice, uses up the fee. A consultation that took place is not refunded.

Custom development is paid by deposit and milestones under its proposal. Deposits are not refundable once work has started. If you cancel a project midway, you owe for the milestones completed and the work in progress, and anything prepaid beyond that is refunded.

Wholesale invoices are for services already delivered to your clients that month and are not refundable. When a client of yours cancels, tell us and the charge stops with the next invoice. Refunds you choose to give your own clients are between you and them, including on Stripe Connect, where you are the merchant of record.

We hear this one, so here is exactly how it works. A cancellation is complete when you receive a written confirmation from us. We send it the same day. If you have a confirmation dated before a charge, send it to us and we refund that charge in full, immediately, no questions.

If you asked to cancel but never got a confirmation, we did not receive the request. It happens: a text to the wrong number, an email that bounced, a message to an old thread. In that case the charge stands and the cancellation applies to the next period. To protect yourself, cancel a few days before your renewal date and keep the confirmation. Your renewal date is in your dashboard and on every receipt.

1. Email support@typesite.io from the address on your account, or text (727) 301-5630 from the number on your account.
2. Include your business name, the date and amount of the charge, and a sentence on why. If it is a cancellation dispute, attach the confirmation.
3. We acknowledge within one business day and decide within five business days.
4. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank may take another 5 to 10 business days to show it.

When a refund is issued the related subscription is cancelled, the site, campaign or numbers it covered are stopped, and any promotional credit is void. Your content is kept for 30 days in case you come back.

Please do not dispute a charge with your bank before you have written to us and given us five business days. Nearly every refund question is settled in one email. A chargeback filed on a charge you authorized, or on a renewal you did not cancel in time, is a breach of our Terms. We contest chargebacks with our records, we suspend the account while a dispute is open, and if the dispute goes against us on a valid charge, the amount, the dispute fee and our collection costs remain owed. The full rules are in Section 7 of the Terms of Service.

If a card was used without the cardholder's permission, tell us. We will refund it ourselves and close the account, and you will not need to involve your bank at all.

We can issue a refund outside this policy when we think it is the right thing to do, and we sometimes do. Doing so once does not change the policy for anyone, including for a later request from the same customer. We decline refund requests that come with abuse of the policy, repeated refund-and-resubscribe patterns, or violations of our Terms.