Refund Policy

Our Refund Policy

We want you to be completely satisfied with Type Site. This policy explains when refunds are available and what conditions apply.

When Refunds Are Available

Refunds are available if ALL of the following conditions are met:

• You have not purchased a custom domain through Type Site
• Your website has not been fully published and made live
• Your request is made within a reasonable timeframe from your purchase

We consider a website "fully published" when it has been deployed to a live URL and is publicly accessible on the internet.

When Refunds Are NOT Available

Refunds cannot be issued if any of the following apply:

• Domain purchases: Once you purchase a custom domain through Type Site, that purchase is final and non-refundable under any circumstances. Domain fees are paid to third-party registrars and cannot be reversed. Additionally, domains purchased through Type Site are owned and retained by Type Site — they cannot be transferred to you or any other registrar.
• Published websites: Once your website has been fully published and made live, refunds are no longer available. At this point, you have received the complete service.
• Subscription renewals: Automatic renewals are not refundable. You can cancel anytime to prevent future charges.
• Partial months: We do not offer pro-rated refunds for partial subscription periods.

How to Request a Refund

If you believe you qualify for a refund based on the conditions above:

1. Contact our support team at support@typesite.io
2. Include your account email address
3. Provide a brief explanation of why you're requesting a refund
4. Our team will review your account status and respond within 2 business days

Refund Processing Time

Approved refunds will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

What Happens After a Refund

Once a refund is processed:

• Your subscription will be cancelled immediately
• Your website (if created) will be taken offline
• You will lose access to your Type Site account
• All website data and content will be permanently deleted after 30 days
• You lose all rights to use any domain associated with your account (domains remain owned by Type Site and cannot be transferred to you)

Cancellations Without Refund

You can cancel your Type Site subscription at any time, even if you don't qualify for a refund. Cancelling will:

• Prevent any future charges to your account
• Allow your website to remain active until the end of your current billing period
• Take your website offline after the current billing period ends

To cancel, visit your account settings or contact support.

Exceptions and Special Circumstances

We reserve the right to refuse refunds in cases of:

• Violation of our Terms of Service
• Fraudulent activity or abuse of the refund policy
• Multiple refund requests from the same user
• Chargebacks or payment disputes initiated without contacting us first

In extenuating circumstances, we may choose to issue refunds on a case-by-case basis at our sole discretion. We believe in treating our customers fairly and will work with you to find a reasonable solution.

Questions or Concerns

If you have any questions about our refund policy or believe you have a unique situation, please don't hesitate to reach out. We're here to help and want to make sure you're satisfied.