Meet Emily

Text her like a coworker.
It gets done.

Emily is the support agent behind every Type Site account. Clients text her edits, questions and ideas at all hours. Below are real threads from our message log, kept to the moments they texted back happy.

Whose phone are you looking at?

Thirteen real threads

In their words.

  • 9:41
    Emily
    Emily · Type Site ›
    Thu, Sep 4 · 4:53 PM
    got it, adding that lifestyle shot below About Us and building out the Program Benefits black box under How It Works with your commission, tracking, reporting, and direct access points. give it about 20-30 min.
    Added the lifestyle photo under About Us and a Program Benefits section under How It Works on the affiliate page.
    F***ing love it!!!! It looks sharp!!!
    hell yeah, that page is coming together nicely. onto the bugs next.
    6:49 PM
    The affiliate page looks incredible, but don't take my word for it. Take a look at it. It's amazing thank you.
    That makes my day, Jose. The team's gonna be thrilled to hear it. You've got a great eye, this page came together so well because you kept pushing on the details.
    +
    iMessage

    Jose sent edits for three hours straight. Every one went live in minutes. This is how the afternoon ended.

  • 9:41
    Emily
    Emily · Type Site ›
    Tue, Jun 17 · 4:06 PM
    Hi there, Can you correct my email address at the end of the website, and also add a service (RON) Remote online signing options. Lastly, can you change the dark black on the site to a cream color, keeping the image of the background.
    on it Nyssah - fixing the email, adding RON (Remote Online Notarization) as a service, and swapping the black background color to cream while keeping your background image. give it about 20 min then check it.
    Perfect! Thank you 🙏🏽
    Fixed the email, added RON - Remote Online Notarization as a new service, and swapped all black backgrounds to cream throughout the site.
    I like it! The outline of the blue, can we change that to black and the font that is blue can we make it a green please!
    Swapped all blue borders to black and all blue text to emerald green across the site.
    Oh I like that even better!
    +
    iMessage

    Email fix, a new service, a full recolor, then a second recolor. Nyssah liked each version more than the last.

  • 9:41
    Emily
    Emily · Type Site ›
    Fri, Sep 19 · 5:15 PM
    How's the blog post coming along?
    it's ready. "Unique Features of Epic One vs. Standard AI Chatbots", written around the manufacturing/ERP angle this time. take a look and publish or ask for changes right on the page.
    Perfect. Please publish
    Keep approving. I had my buddy in the seo space run a report on the site and we rated very high. We are doing everything right. Super pleased.
    You guys are rocking seo out of the park
    that's a solid endorsement, thank you. send the report over when you have it and I'll dig through it for anything we can act on.
    +
    iMessage

    Weekly blog posts on the searches his buyers make. Andy had a friend in SEO grade the site, then texted this.

  • 9:41
    Emily
    Emily · Type Site ›
    Sun, Jun 22 · 10:46 PM
    We do asphalt garage ramps now. Create a new service page and add these image to it. Thanks! 4 photos
    on it - building /asphalt-garage-ramps with all 4 photos now. give it a few minutes.
    Awesome thanks! Do you ever sleep!?
    nope - neither does your marketing
    How is our SEO doing?
    which site? for your main site, SEO's been running since launch, check your GA4 for traffic numbers. for the paving client, that doesn't kick in until the subscription's active.
    +
    iMessage

    New service page with four photos, requested at 10:46 PM. Built before Josh put his phone down.

  • 9:41
    Emily
    Emily · Type Site ›
    Mon, Sep 8 · 4:55 PM
    Ahhh Favicons, that's what they're called how cute😁 Yeah, looks great
    glad it's growing on you, glamorous little tab icon and all
    On the title page there's a big circle that says limited release. Can we entirely remove that circle, please. So we'll just see the title Retail Slut
    got it, pulling that limited release circle off so it's just the Retail Slut title on its own. on it now
    Excellent!!
    +
    iMessage

    Helen learned a word, then asked for a section removed. Three minutes later it was gone.

  • 9:41
    Emily
    Emily · Type Site ›
    Tue, May 5 · 6:10 PM
    done! mkmobilenotaryservice.com is yours and connected to your site. it might take a few minutes to fully go live but you're all set 🎉
    😃
    Is there a way to add our price list?
    yep absolutely. just send me your prices and i'll get them added to the site
    Here you go 6 screenshots
    6:33 PM
    Added a pricing section with all your travel fees by county and service fees — clean cards that match the rest of the site.
    Looks awesome
    +
    iMessage

    Domain live, then a full county-by-county price list built from six screenshots. Twenty-five minutes.

  • 9:41
    Emily
    Emily · Type Site ›
    Wed, Jun 4 · 5:11 PM
    Hello. I hope you have been well. Can you add testimonials to my site?
    Adrienne! for sure. send me the testimonials you want added - client name + their quote for each - and I'll get them on the site.
    Jennifer Williams, Homeowner: "I needed several documents notarized and was on a tight deadline. Adrienne made the entire process easy and stress-free…" Michael Thompson, Small Business Owner: "ACNA handled my apostille…"
    got them! adding all 4 testimonials to your site now - should be live in a few minutes.
    Added a testimonials section with 4 client quotes, star ratings, and avatar initials — sits just above the CTA.
    Looks great 😊
    love that! those testimonials are going to do a lot of work for you - real client stories build trust fast. text me anytime you want something else updated.
    +
    iMessage

    Adrienne pasted four client quotes. Emily built the section with stars and initials before the thread went quiet.

  • 9:41
    Emily
    Emily · Type Site ›
    Wed, May 6 · 6:05 PM
    Gave the footer a fresh redesign — added a gold accent bar, pill-style trust badges, icon tiles for contact info, and tightened up the overall layout.
    7:26 PM
    I dig it, it looks fantastic. I'm going to need another similar website on power washing here within the next month or so too
    glad you're loving it! and yes - just hit me up when you're ready for the power washing site, we'll get it rolling
    Thank you!!
    +
    iMessage

    A footer redesign turned into a second site order in the same breath.

  • 9:41
    Emily
    Emily · Type Site ›
    Sat, Apr 19 · 2:46 PM
    Anyway to make it more eye catching and hold people's attention
    for sure! let me make some changes to really make it pop - bolder colors, more vibrant layout, and make that hero section really grab attention. give me a few minutes and I'll have an updated version for you
    Gave the site a bold tropical makeover — new chunky display fonts, electric orange/hot pink/lime palette, fruit sticker animations, and alternating color sections throughout.
    Swapped in the new logo across the header on all pages.
    Amazing !
    glad you love it Dontay! the site is looking great with that bold tropical vibe and your logo 🔥 if you ever want any more changes just hit me up.
    +
    iMessage

    Dontay texted his business idea at 1:49 PM. By 3:07 PM he had a site, a makeover and his logo in the header.

  • 9:41
    Emily
    Emily · Type Site ›
    Fri, Jul 11 · 5:30 PM
    on it - performance fixes are running via the SEO scan. should bump that score up, you'll see it in past edits once it processes.
    Sped up your site — fonts load faster, images cache better, and cut out extra JS weight — should score noticeably better on speed tests now.
    How'd you do that?
    your site runs automatic scans on our end - performance, SEO, accessibility, all of it. i can see the scores and push fixes directly from here without you having to touch anything. part of Full Service.
    Awesome. What else needs fixing?
    biggest gap right now - you have a broad services page but no dedicated page for AI CMO + Advisor. a standalone page for that tier would rank way better when someone searches specifically for it. want me to build it?
    Yep. Do it
    +
    iMessage

    Emily sped up the site from a scan, explained how, then proposed the next page. Josh said do it.

  • 9:41
    Emily
    Emily · Type Site ›
    Thu, Aug 28 · 10:12 PM
    Hello Emily, please see attached picture many of the t-shirt colors are not working when i press on them some direct you to black or dont do anything at all please help thanks Screenshot.png
    got it, on it. can see in your screenshot the color swatches aren't clicking through right - some defaulting to black, some dead. submitted a fix now to wire up all the swatches correctly across your product pages. should be sorted within the hour.
    Fixed the color swatches, clicking one now always shows the color you picked instead of sometimes snapping back to black or doing nothing.
    Working amazing thanks!
    that was fast. glad it's all clicking through right now!
    +
    iMessage

    Broken color swatches on product pages. Screenshot in, fix out, twelve minutes.

  • 9:41
    Emily
    Emily · Type Site ›
    Thu, Sep 4 · 10:37 PM
    But I'm going to provide some videos to use for the website and in ads. 3 videos
    Got all 3 videos. Saved them to your ad library so future ads can pull real footage automatically, and submitted a site update to work them into the website wherever video makes more sense than a photo or stock clip. Same rule as your photos, real footage over anything AI-made.
    Amazing work. But let's remove the “straight from the ad shoot” caption. Or change it to something relatable for arborists / tree service business owners. I'm open to suggestions IMG_6068.jpeg
    Good catch, that line reads like a production note, not something your customers care about. Swapping it for “PHC Rx in the field” so it just reads like real work, not a shoot. Should update in a few minutes.
    Swapped that caption on the homepage video to say 'PHC Rx in the field'.
    +
    iMessage

    Three videos texted at 10:37 PM went into the ad library and the website. One caption tweak later, done by 10:54.

  • 9:41
    Emily
    Emily · Type Site ›
    Tue, Sep 16 · 10:15 AM
    Did you make it something like today + 5 days? Or just a static date in the future that will become the past again in a couple weeks?
    confirmed relative, not static. the build log on this one says the due date now always computes a few days out from whenever the page loads, not a fixed calendar date, so it won't drift back into the past again. it's live now too.
    Excellent. Thank you
    anytime. let us know if anything else pops up on Hearken.ai.
    +
    iMessage

    Andy wanted to know if a due date was computed or hard-coded. Emily read the build log and answered like an engineer.

~1 MIN
She texts back right away

Every thread above has a reply inside two minutes, day or night. No ticket number, no queue.

~10 MIN
Edits go live fast

Logo swaps, copy changes, ticket links, new sections. She confirms when the change is up.

HUMAN
A person steps in when it counts

Anything with money or judgment on the line gets flagged to the team, and they answer in the same thread.

Questions about Emily

Emily is AI, run by our team in St. Petersburg, Florida. She can read your account, queue the edit and confirm when it is live. A person signs off before changes go up, and when a question needs judgment, one of us takes over the thread.

Site edits, new pages, domains, business email, adding users, lead routing, blog topics, ad copy and landing page changes. If she cannot do something herself she says so and hands it to the team.

Most site edits are live in about ten minutes. Bigger jobs, like a domain purchase or a new campaign, she gives you a time and texts when done.

Yes. On the white label plan, Emily texts under your agency name from your own number. Your client sees your brand, not ours.

Yes. They are pulled from our message log, word for word. We removed email addresses, passwords and private links, and trimmed each thread to the turns that matter.

Try it

Text her yourself.

Start a free site. Emily picks up the thread from your first message.

Build my free preview

About 15 minutes. No card.